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Six Struggles Only Customer Service Reps Understand

Customer service representatives are paid to deal with stressed out customers, and let’s be honest, they’re never paid enough to have people yell at them, cuss at them, or worse. Here are six struggles only customer service reps will understand.

  1. People just don’t understand.
    I don’t want to say that some people are just stupid, but some people definitely are intellectually challenged. Some people request or ask you about the craziest things, and you’re left wondering why those words even left their mouths. Or they ask for help when the answer is so freaking obvious—all it lacks is a neon sign.
  2. You’re overstaffed or understaffed.
    Sometimes you work in the wee hours of the morning. People don’t usually call for customer service help at 6 a.m., but hey, you’re still there fiddling your thumbs. It’s even worse when the company has too many people working, because you’re still stuck with nothing to do, only making the day feel longer.
  3. You have the worst schedule.
    Customer service reps work holidays, weekends, and nights. It doesn’t matter if it’s Christmas or your birthday. Guess what? You’re on schedule. If there’s ice everywhere, drive carefully, but you have to show up. Plus, it’s nearly impossible to schedule a life around your work. “No sorry, I can only go out at noon because I work at 2 p.m.”
  4. Nothing is ever clean.
    Every day you go into the office, you have no idea who touched your desk, who used it last, and if they were sick. Sharing equipment is the worst. So you grab cleaning supplies, and you clean your desk only to find that the Lysol wipe is black. Literally black. Ugh. Disgusting.
  5. People make outrageous assumptions.
    Customers seem to think that if you work in customer service you just aren’t qualified for a better job, so you get disrespected a lot. It’s alright. Just remember that no matter how dumb they think you are, it only shows their ignorance. 
  6. The day goes by so slowly.
    You’re literally doing the same thing every day. You clean up after coworkers, answer stupid questions, and help people that are rude to you. But at the end of the day, the customers sometimes make it worth it, and you can get into some great conversations to pass the time.

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