ZAP IN is a visitor management platform that replaces the old-style "reception desk." Using ZAP IN, visitors can check in seamlessly at the reception area or check in using their iPad or the ZAP IN app. With this contactless check-in, visitors can notify you that they have arrived, and you can monitor all coming and going visitors with a dashboard on either your computer or iPad. There are many reasons ZAP IN can improve your workplace, but five stand out from the rest.
1. Contactless Check-ins Are Safer
In the post-COVID era, more businesses are turning to contactless check-ins as part of their safety measures. If multiple visitors are attempting to check in, they can use different kiosks. If there is a line building with people waiting to check in, the line moves much faster as the customer service bot provides a more seamless and efficient experience. Prospective visitors can check in using the ZAP IN customer support platform and then wait to be greeted.
2. Visitors Have Improved Privacy
While privacy is always important, have you ever felt uncomfortable at a doctor's office or pharmacy rattling off your home address, phone number, and birthdate? Having a ZAP IN as part of the check-in system alleviates any privacy concerns. A written check-in system, such as a guestbook, allows visitors to see private information concerning visitors that came before them as well. With the ZAP IN customer support platform portal, only authorized users can see your check-in information, which also helps to assist you properly. Also, no guests have access to information from any other guests.
3. Everyone Has Increased Security
There are several different features as part of the ZAP IN customer survey system that helps enhance security, regardless of your type of industry. One feature is return visitor recognition. If you have a visitor that stops by often, such as a vendor, they don't have to enter the same information upon each visit. The online customer survey system remembers the visitor. Also, ZAP IN can be installed with other software to prevent an unknown visitor from passing. This type of feature works well for multiple offices or multifamily housing, such as apartments.
4. It's Accessible for Everyone
The ZAP IN program has several tools to help make it accessible for everyone. There is TTY for the hearing impaired and voice artificial intelligence (AI) for the visually impaired. Also, you can use ZAP IN however you like — through the kiosk, ZAP IN app, or iPad, making sure everyone can check in with ease. As an office manager or receptionist, you can also coordinate how you would like to be notified of visitors. You can choose email, text, or both — whichever is the most convenient for your needs.
5. It Allows You to Keep in Touch
ZAP IN also has online customer satisfaction survey software built in. After the visit has completed and your visitor has left, ZAP IN will send them a follow-up message or text. You are in complete control of the method of the message as well as the content. Instead of typical customer service chatbot pop-ups, you can customize the message to thank the person for the visit, a reminder to schedule follow-ups, or other information you feel is relevant.
